Frequently Asked Questions

Everything you need to know about Bernstein's premium home essentials.

What is the typical delivery time for furniture orders?

Standard delivery for in-stock furniture typically takes 5-10 business days. Custom or made-to-order pieces may require 4-8 weeks for craftsmanship and shipping.

Do you offer white-glove assembly services?

Yes, we offer premium white-glove delivery for an additional fee, which includes professional assembly in your room of choice and removal of all packaging materials.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original condition. Please note that custom upholstery and final sale items are non-returnable.

How can I care for my Bernstein solid wood furniture?

To maintain the beauty of your wood pieces, we recommend dusting regularly with a soft cloth and avoiding direct sunlight or proximity to heat sources which can cause cracking.

Are your textiles and fabrics sustainably sourced?

Bernstein is committed to sustainability; 85% of our linens and cottons are OEKO-TEX certified, ensuring they are free from harmful chemicals and ethically produced.

Which payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you create your dream home now and pay over time.